SUCCESS Website | Business Licence | Activities| Business Advisory Service | Mentorship Programme


29 July 2010

This is an E-mail Alert from the Support and Consultation Centre for SMEs (SUCCESS) of the Trade and Industry Department.

SME Seminar
"Building Customer Service Excellence for
Small and Medium Retailers"


Information:

Organisers:    Support and Consultation Centre for SMEs (SUCCESS)
Hong Kong Retail Management Association
Details: Date: 18 August 2010 (Wed)
 
Time: 2:30 - 5:30 p.m.
  Venue: Lecture Theatre, G/F, Hong Kong Central Library,
           No. 66 Causeway Road, Causeway Bay, HK
           (MTR Tin Hau Station Exit B)
  Language: Cantonese 
 
Topic: Retail Customer Service Trends in Hong Kong
Speaker: Mr Paul Ma, Director and Consultant, KAR Consultants Ltd.
 
Topic: Towngas' 5 Senses + Service - From Good to Great
Speaker: Ms Catherine Wong, Retail Marketing Manager, The Hong Kong and China Gas Company Ltd.
 
Topic: Joy@ Sa Sa
Speaker: Ms Janet Wong, Director of Training, Sa Sa Cosmetic Co. Ltd.

Topic: Introduction on SME Programme
Speaker: Ms Hydde Chan, Senior Manager, Hong Kong Retail Management Association

Topic: SME Sharing Session
Guests: Ms Yolanda Che, Manager, Health Gate
             Mr Kenneth Fung, Director, The Groom Shoes Repair &
             Polish Ltd. 
             Ms Vickie Chun, Marketing Manager, New Odaiba
             Mr Eric Cheng, Manager, Sun Wing Loong Rice Trading Co.
             Mr Tim Au Yeung, Business Development Director,
             Liberate Co. (musé)

Moderator: Mr Paul Ma, Director & Consultant, KAR Consultants Ltd.
 
Interested parties are welcome to participate in this seminar.  Admission is free.

For activity details and registration, please click here.

For enquiries, please contact SUCCESS at tel: 3403 6111 or e-mail: success@tid.gov.hk

If you do not wish to receive SUCCESS e-newsletter and e-mail alerts, simply send us an e-mail at success@tid.gov.hk with the subject of "Cancel E-newsletter/E-mail Alert Subscription"

5 day week